By placing an order with marmaladeandmash.co.uk you are agreeing to our terms and conditions. If you do not agree to the terms and conditions set out below you should not place an order with us.
All UK parcels are delivered via UK Standard Recorded Delivery, which takes 1-5 days. A signature will be required on receipt of the goods.
In the unlikely event that your order has not reached you within 1 week, please contact us immediately.
UK Standard Recorded Delivery (1-5 days) is charged at £4.50 This is not guaranteed to Northern Ireland, Isle of Man, Channel Islands, the Isles of Scilly and parts of Scotland, the Highlands and Isles. Free UK Standard Recorded Delivery on all orders of £150 or over.
Europe/Worldwide - These parcels are tracked to the point they leave the UK and in some overseas destinations*, International Signed For Delivery takes a signature on delivery. Europe Standard Delivery: £12 Rest of the World: £19.
*For destinations that provide overseas tracking go to www.royalmail.com/internationalsignedfor
Please email firstname.lastname@example.org to advise that you wish to return an item for an exchange or refund. Return requests should be made within 14 days of the original purchase date.
The customer is responsible for any returned items until they reach our address and we therefore strongly recommend returning using registered post and keeping your proof of postage receipt. Exchanges for the same monetary value are only accepted. Exchanges will be posted back to the customer free of charge.
Please return goods to...
PO Box 4811
…along with a completed returns card you received with your order, clearly stating your name and address as entered when you placed your order, along with the products you are returning/exchanging and the reason why.
If a refund is requested the original purchaser’s card will be credited the amount of the goods returned but unfortunately we cannot refund you the postage costs and the customer is responsible for all postage costs incurred when returning items. We will not offer a refund on returned items that are lost or damaged in the post and therefore again strongly recommend returning via registered post.
The contents of this website (images, logos, text) are registered to MARMALADE&MASH. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.